Reference

How fa11 Handles Your Personal Information

Your privacy matters to how we run this platform. This policy tells you exactly what data we collect when you open an account, make a deposit through bKash, Nagad or Rocket, or reach out to support — and how we keep that data protected.

Account data protectionbKash, Nagad, Rocket transaction privacyYour right to access your dataClear data retention periodsDirect contact for data requests
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fa11 How fa11 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply encryption at the account and transaction level so data moving between your device and our servers is not readable in transit. Cookie preferences can be managed from the privacy settings inside your account. Here is what we do across four key areas to keep your information handled correctly and transparently.

Payment Data Handling When you deposit through bKash, Nagad or Rocket, we store only the reference ID and amount. Full wallet credentials are never held on our servers after the transaction completes.
Cookie and Session Controls Session cookies let the lobby remember your preferences during a visit. You can clear these or restrict non-essential cookies from the privacy settings tab inside your account at any time.
Account Security and Access Every login triggers an OTP verification to your registered mobile number. Unrecognised device attempts are flagged and temporarily blocked until you confirm the access from your side.
Data Retention and Deletion We retain account data for the period required by applicable regulation in your region. Once that period passes or you close your account, personal data is deleted or anonymised from active records.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we have handled your information, there are three ways to reach the fa11 team. We handle privacy requests separately from general account queries, so your message goes to the right place from the start. Response times depend on the complexity of your request, but we acknowledge every message we receive.

Team online

Live Chat

Open the chat widget inside your account dashboard. Select the privacy or data request topic so your message is routed to the right team member immediately.

Email Support

Send your data request or privacy concern to our support email address. Include your registered account name and the specific action you are requesting.

Account Help Centre

The help centre inside your account has a dedicated privacy section where you can read your rights and submit a formal data access or deletion request directly.

Common Questions About Your Privacy on fa11

These are the questions we hear most often about data, cookies and account information. If your question is not here, reach out through live chat or the help centre inside your account.

We collect your name, contact details and the payment method you register — such as bKash or Nagad. We also log device and session data automatically to protect your account from unauthorised access.

No. Payment data shared with bKash, Nagad or Rocket is limited to what those processors need to complete your transaction. We do not sell or transfer your payment details to third parties.

Send a request through live chat or the help centre inside your account. Select the data access topic, confirm your registered details, and we will respond with what we hold on your account.

Yes. Submit a deletion request through the privacy section of the help centre. We will process it in line with applicable local regulation, which may require us to retain certain records for a set period first.

Essential cookies keep your session running and your lobby preferences saved. Non-essential cookies can be restricted from the privacy settings tab in your account without affecting core account functions.

Retention periods depend on applicable local law and your region's requirements. Once the required period ends, personal data is deleted or anonymised from our active systems. Availability depends on local law and eligible regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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